{"id":11055,"date":"2021-05-27T22:28:09","date_gmt":"2021-05-27T14:28:09","guid":{"rendered":"http:\/\/192.168.31.139\/uesdto\/?p=11055"},"modified":"2021-05-28T11:26:08","modified_gmt":"2021-05-28T03:26:08","slug":"%e5%8f%91%e6%8c%a5%e4%bd%9c%e7%94%a8-%e8%a1%a1%e9%87%8f%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e7%9a%84%e6%8c%87%e5%8d%97","status":"publish","type":"post","link":"https:\/\/www.uesdto.com\/?p=11055","title":{"rendered":"\u53d1\u6325\u4f5c\u7528\u2013\u8861\u91cf\u7528\u6237\u4f53\u9a8c\u7684\u6307\u5357"},"content":{"rendered":"\n<p>\u4f5c\u8005\uff1a<a href=\"https:\/\/www.toptal.com\/designers\/resume\/kayode-osinusi\">KAYODE OSINUSI<\/a><\/p>\n\n\n\n<p>\u539f\u6587\u5730\u5740\uff1a<a rel=\"noreferrer noopener\" href=\"https:\/\/www.toptal.com\/designers\/ux\/measuring-the-user-experience\" target=\"_blank\">https:\/\/www.toptal.com\/designers\/ux\/measuring-the-user-experience<\/a><\/p>\n\n\n\n<p><strong>\u4f5c\u4e3a\u8bbe\u8ba1\u5e08\uff0c\u6211\u4eec\u5e0c\u671b\u6240\u5236\u9020\u7684\u4ea7\u54c1\u4ee4\u4eba\u6ee1\u610f\u4e14\u6613\u4e8e\u4f7f\u7528\uff0c\u4f46\u662f\u6211\u4eec\u600e\u4e48\u77e5\u9053\u662f\u8fd9\u79cd\u60c5\u51b5\u5462\uff1f\u6211\u4eec\u9996\u5148\u4ee5\u8bc1\u636e\u800c\u4e0d\u662f\u610f\u89c1\u6765\u8861\u91cf\u7528\u6237\u4f53\u9a8c\u3002\u4f46\u662f\uff0c\u771f\u7684\u53ef\u4ee5\u8861\u91cf\u7528\u6237\u4f53\u9a8c\u5417\uff1f\u7edd\u5bf9\u5730\u3002\u901a\u8fc7\u4f7f\u7528\u5b9a\u6027\u548c\u5b9a\u91cf\u65b9\u6cd5\u8bc4\u4f30\u4ea7\u54c1\uff0c\u6211\u4eec\u53ef\u4ee5\u83b7\u5f97\u5927\u91cf\u542f\u53d1\u6027\u7684UX\u6307\u6807\u3002<\/strong><\/p>\n\n\n\n<p>\u6ca1\u6709\u4ec0\u4e48\u6bd4\u5b8c\u6210UX\u9879\u76ee\u66f4\u50cf\u4e86\u3002\u4ece\u8bbe\u8ba1\u95ee\u9898\u5230\u89e3\u51b3\u65b9\u6848\u90fd\u9700\u8981\u82b1\u8d39\u5927\u91cf\u7684\u65f6\u95f4\uff0c\u7cbe\u529b\u548c\u6280\u5de7\u3002\u8d8a\u8fc7\u7ec8\u70b9\u7ebf\u662f\u4e00\u79cd\u5f88\u68d2\u7684\u611f\u89c9\uff0c\u4f46\u662f\u7ecf\u9a8c\u4e30\u5bcc\u7684<a href=\"https:\/\/www.toptal.com\/designers\/hire-ux-designers\" target=\"_blank\" rel=\"noreferrer noopener\">UX\u8bbe\u8ba1\u5e08<\/a>\u77e5\u9053\u603b\u6709\u5f88\u591a\u4e8b\u60c5\u8981\u505a\u2026\u2026<\/p>\n\n\n\n<p>\u4e00\u4f4dC\u7ea7\u6267\u884c\u5b98\u63d0\u51fa\u4e86\u4e00\u4e2a\u95ee\u9898\u3002\u201c\u73b0\u5728\u9879\u76ee\u7ed3\u675f\u4e86\uff0c\u6211\u4eec\u5982\u4f55\u8ddf\u8e2a\u6211\u4eec\u8981\u5b9e\u73b0\u7684\u7ed3\u679c\uff1f\u201d<\/p>\n\n\n\n<p>\u8fd9\u662f\u4e00\u4e2a\u4ee4\u4eba\u62c5\u5fe7\u7684\u95ee\u9898\uff0c\u5b83\u5f15\u53d1\u4e86\u66f4\u5927\u7684\u8bdd\u9898\u3002<strong>\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u5e08\u5982\u4f55\u8861\u91cf\u6210\u529f\u5e76\u8bc1\u660e\u4ed6\u4eec\u7684\u5de5\u4f5c\u503c\u5f97\u6295\u8d44\uff1f<\/strong>\u4e86\u89e3\u9879\u76ee\u548c\u4e1a\u52a1\u76ee\u6807\u662f\u4e00\u4e2a\u597d\u7684\u5f00\u59cb\uff0c\u4f46\u662f\u8fd8\u6709\u66f4\u591a\u3002<\/p>\n\n\n\n<p>\u4e3a\u4e86\u786e\u5b9aUX\u9879\u76ee\u7684\u6210\u529f\uff0c\u6211\u4eec\u9700\u8981\u77e5\u9053\u4eba\u4eec\u5982\u4f55\u4ee5\u53ca\u4e3a\u4ec0\u4e48\u4eba\u4eec\u4f7f\u7528\u4ea7\u54c1\u5e76\u4f7f\u7528<a rel=\"noreferrer noopener\" href=\"https:\/\/www.userzoom.com\/blog\/what-metrics-do-the-experts-use-to-measure-ux-effectiveness\/\" target=\"_blank\">UX\u6307\u6807<\/a>\u8bc4\u4f30\u7ed3\u679c\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"591\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11269 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  data-pk-src=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-1024x591.jpg\"  data-pk-srcset=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-1024x591.jpg 1024w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-300x173.jpg 300w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-768x443.jpg 768w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-1536x886.jpg 1536w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-380x219.jpg 380w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-550x317.jpg 550w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-800x462.jpg 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-1160x669.jpg 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-760x438.jpg 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-1100x635.jpg 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4-600x346.jpg 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882458499-f62494ec413493dacc886fcaa05334a4.jpg 1560w\" ><figcaption>\u4e3a\u4e86\u5145\u5206\u4e86\u89e3UX\u8bbe\u8ba1\u51b3\u7b56\u7684\u6709\u6548\u6027\uff0c\u6211\u4eec\u5fc5\u987b\u8861\u91cf\u5b83\u4eec\u7684\u5f71\u54cd\u3002\uff08<a rel=\"noreferrer noopener\" href=\"https:\/\/unsplash.com\/@polarmermaid\" target=\"_blank\">\u5b89\u59ae\u00b7\u5c3c\u683c\u5fb7<\/a>\uff09<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"user-experience-evaluation\"><span id=\"%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e8%af%84%e4%bc%b0\">\u7528\u6237\u4f53\u9a8c\u8bc4\u4f30<\/span><\/h2>\n\n\n\n<p>\u5f53\u6211\u4eec\u8bf4\u67d0\u79cd\u4ea7\u54c1\u53ef\u7528\u65f6\uff0c\u8fd9\u662f\u4ec0\u4e48\u610f\u601d\uff1f<\/p>\n\n\n\n<p>\u6839\u636e\u56fd\u9645\u6807\u51c6\u5316\u7ec4\u7ec7\u7684\u8bf4\u6cd5\uff0c\u53ef\u7528\u6027\u662f\u201c\u7279\u5b9a\u7528\u6237\u53ef\u4ee5\u4f7f\u7528\u4ea7\u54c1\u5728\u7279\u5b9a\u7684\u4f7f\u7528\u73af\u5883\u4e0b\u4ee5\u6709\u6548\uff0c\u9ad8\u6548\u548c\u6ee1\u610f\u7684\u65b9\u5f0f\u5b9e\u73b0\u7279\u5b9a\u76ee\u6807\u7684\u7a0b\u5ea6\u3002\u201d<\/p>\n\n\n\n<p>\u90a3\u91cc\u53d1\u751f\u4e86\u5f88\u591a\u4e8b\u60c5\u3002\u8ba9\u6211\u4eec\u62c9\u51fa\u91cd\u8981\u7684\u90e8\u5206\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u7528\u6237\uff1a<\/strong>\u4ea7\u54c1\u7684\u76ee\u6807\u4eba\u7fa4<\/li><li><strong>\u76ee\u6807\uff1a<\/strong>\u4ea7\u54c1\u5e94\u5e2e\u52a9\u7528\u6237\u5b8c\u6210\u7684\u76ee\u6807<\/li><li><strong>\u4e0a\u4e0b\u6587\uff1a<\/strong>\u4ea7\u54c1\u65e8\u5728\u7528\u4e8e\u7684\u7528\u4f8b<\/li><\/ul>\n\n\n\n<p>\u5982\u679c\u6211\u4eec\u8fc7\u4e8e\u7b80\u5316\uff0c\u6211\u4eec\u53ef\u80fd\u4f1a\u8bf4\u53ef\u7528\u6027\u662f\u201c\u4ea7\u54c1\u5e2e\u52a9\u7528\u6237\u5728\u7279\u5b9a\u7528\u4f8b\u4e2d\u5b9e\u73b0\u76ee\u6807\u7684\u7a0b\u5ea6\u3002\u201d&nbsp;\u4f46\u662f\uff0c\u6211\u4eec\u5c06\u505a\u51fa\u91cd\u5927\u9057\u6f0f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u6ee1\u610f\u5ea6\uff1a<\/strong>\u7528\u6237\u6ee1\u610f\u5ea6\u662f\u53ef\u7528\u6027\u7684\u5173\u952e\u65b9\u9762\u3002\u529f\u80fd\u548c\u6613\u7528\u6027\u5f88\u91cd\u8981\uff0c\u4f46\u662f\u4ea7\u54c1\u5728\u7f8e\u5b66\u4e0a\u4e5f\u5e94\u4ee4\u4eba\u6109\u60a6\u4e14\u6613\u4e8e\u4f7f\u7528\u3002<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-measure-usability\"><span id=\"%e4%b8%ba%e4%bb%80%e4%b9%88%e8%a6%81%e8%a1%a1%e9%87%8f%e5%8f%af%e7%94%a8%e6%80%a7%ef%bc%9f\">\u4e3a\u4ec0\u4e48\u8981\u8861\u91cf\u53ef\u7528\u6027\uff1f<\/span><\/h2>\n\n\n\n<p>\u5f53\u4ea7\u54c1\u4e0d\u80fd\u4ee4\u4eba\u6ee1\u610f\u6216\u96be\u4ee5\u5b9e\u73b0\u76ee\u6807\u65f6\uff0c\u7528\u6237\u4f1a\u5c06\u76ee\u5149\u6295\u5411\u5176\u4ed6\u5730\u65b9\u3002\u77e5\u9053\u6211\u4eec\u662f\u5426\u771f\u6b63\u5728\u89e3\u51b3\u8bbe\u8ba1\u95ee\u9898\uff08\u800c\u4e0d\u662f\u5f15\u8d77\u8bbe\u8ba1\u95ee\u9898\uff09\u7684\u552f\u4e00\u65b9\u6cd5\u662f\u6d4b\u8bd5\u6240\u521b\u5efa\u4ea7\u54c1\u7684\u53ef\u7528\u6027\u3002<\/p>\n\n\n\n<p>\u6211\u4eec\u4f7f\u7528\u5ea6\u91cf\u6807\u51c6\u6765\u8861\u91cf\u6210\u529f\uff0c\u4ee5\u4fbf\u6211\u4eec\u53ef\u4ee5\u6539\u8fdb\u4ea7\u54c1\u5e76\u6c38\u4e45\u6027\u5730\u5f71\u54cd\u7528\u6237\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"measuring-ux-success-with-usability\"><span id=\"%e7%94%a8%e5%8f%af%e7%94%a8%e6%80%a7%e8%a1%a1%e9%87%8fux%e6%88%90%e5%8a%9f\">\u7528\u53ef\u7528\u6027\u8861\u91cfUX\u6210\u529f<\/span><\/h2>\n\n\n\n<p>\u5728\u6536\u96c6\u6570\u636e\u4e4b\u524d\uff0c\u6700\u597d\u6982\u8ff0\u4e00\u4e0b\u57fa\u672c\u7684\u6d4b\u91cf\u7b56\u7565\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u786e\u5b9a\u8981\u8861\u91cf\u7684\u6307\u6807\u3002<\/li><li>\u4f7f\u7528\u5b9a\u6027\u548c\u5b9a\u91cf\u6307\u6807\u3002<\/li><li><strong>\u5efa\u7acb\u6e05\u6670\u7684\u65f6\u95f4\u8868\u4ee5\u4e86\u89e3\u51fa\u73b0\u7684\u8d8b\u52bf\u3002<\/strong>\u4e00\u5929\u4e2d\u6536\u96c6\u7684\u6307\u6807\u53ef\u80fd\u4f1a\u6bd4\u4e00\u5468\u4e2d\u6536\u96c6\u7684\u6307\u6807\u5927\u4e3a\u4e0d\u540c\u3002<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"task-success-rate\"><span id=\"1-%e4%bb%bb%e5%8a%a1%e6%88%90%e5%8a%9f%e7%8e%87\">1.\u4efb\u52a1\u6210\u529f\u7387<\/span><\/h3>\n\n\n\n<p>\u4efb\u52a1\u6210\u529f\u7387\u662f\u4f7f\u7528\u6700\u5e7f\u6cdb\u4e14\u6613\u4e8e\u7406\u89e3\u7684UX\u6307\u6807\u4e4b\u4e00\u3002\u5b83\u663e\u793a\u6210\u529f\u5b8c\u6210\u4efb\u52a1\u7684\u53c2\u4e0e\u8005\u7684\u767e\u5206\u6bd4\uff0c\u5e76\u5e2e\u52a9<a href=\"https:\/\/www.toptal.com\/designers\/visual\" target=\"_blank\" rel=\"noreferrer 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id=\"2-%e4%bb%bb%e5%8a%a1%e5%ae%8c%e6%88%90%e6%97%b6%e9%97%b4\">2.\u4efb\u52a1\u5b8c\u6210\u65f6\u95f4<\/span><\/h3>\n\n\n\n<p>\u6b64\u5ea6\u91cf\u6807\u51c6\u8861\u91cf\u7528\u6237\u5b8c\u6210\u4efb\u52a1\u6240\u82b1\u8d39\u7684\u65f6\u95f4\u3002\u7531\u4e8e\u5404\u79cd\u56e0\u7d20\u7684\u5f71\u54cd\uff0c\u540c\u4e00\u7528\u6237\u7684\u4e0d\u540c\u7528\u6237\u7684\u5b8c\u6210\u65f6\u95f4\u5c06\u6709\u6240\u4e0d\u540c\u3002\u901a\u5e38\uff0c\u7528\u6237\u82b1\u8d39\u5728\u4efb\u52a1\u4e0a\u7684\u65f6\u95f4\u8d8a\u5c11\uff0c\u7528\u6237\u4f53\u9a8c\u5c31\u8d8a\u597d\u3002<\/p>\n\n\n\n<p>\u6839\u636e\u8bc4\u4f30\u65b9\u6cd5\u548c\u9879\u76ee\u7c7b\u578b\uff0c\u6709\u591a\u79cd\u65b9\u6cd5\u6765\u786e\u5b9a\u4efb\u52a1\u5b8c\u6210\u65f6\u95f4\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u5e73\u5747\u5b8c\u6210\u65f6\u95f4\uff1a<\/strong>\u4ec5\u7edf\u8ba1\u5b9e\u9645\u5b8c\u6210\u4efb\u52a1\u7684\u7528\u6237<\/li><li><strong>\u5e73\u5747\u5931\u8d25<\/strong>\u65f6\u95f4\uff1a\u7528\u6237\u9519\u8bef\u5730\u653e\u5f03\u6216\u5b8c\u6210\u4efb\u52a1\u6240\u82b1\u8d39\u7684\u5e73\u5747\u65f6\u95f4<\/li><li><strong>\u5e73\u5747\u5b8c\u6210\u4efb\u52a1<\/strong>\u65f6\u95f4\uff1a\u7528\u6237\u5e73\u5747\u5728\u4e00\u9879\u4efb\u52a1\u4e0a\u82b1\u8d39\u7684\u603b\u65f6\u95f4<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"591\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11271 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  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https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e-800x462.png 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e-1160x669.png 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e-760x438.png 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e-1100x635.png 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e-600x346.png 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882486013-d40f8b3c40422c95fd410051f351926e.png 1560w\" ><figcaption>\u4efb\u52a1\u5b8c\u6210\u56fe\u663e\u793a\u4e86\u4e0d\u540c\u7528\u6237\u6267\u884c\u5404\u79cd\u64cd\u4f5c\u6240\u82b1\u8d39\u7684\u65f6\u95f4\u3002<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"retention-rate\"><span id=\"3-%e4%bf%9d%e7%95%99%e7%8e%87\">3.\u4fdd\u7559\u7387<\/span><\/h3>\n\n\n\n<p>\u5e7f\u4e49\u4e0a\u8bb2\uff0c\u4fdd\u7559\u7387\u662f\u6307\u4e00\u6bb5\u65f6\u95f4\u5185\u7ee7\u7eed\u4f7f\u7528\u4ea7\u54c1\u7684\u7528\u6237\u6240\u5360\u7684\u767e\u5206\u6bd4\u3002\u4f46\u662f\uff0c\u8981\u51c6\u786e\u6d4b\u91cf\u4ea7\u54c1\u7684\u4fdd\u7559\u7387\uff0c<strong>\u5fc5\u987b\u660e\u786e\u5b9a\u4e49\u54ea\u4e9b\u884c\u4e3a\u548c\u6d3b\u52a8\u6c34\u5e73\u6784\u6210\u4f7f\u7528\u3002<\/strong><\/p>\n\n\n\n<p>\u64cd\u4f5c\u53ef\u80fd\u5305\u62ec\u767b\u5f55\uff0c\u8bbf\u95ee\u7f51\u9875\uff0c\u4e0b\u8f7d\/\u4e0a\u4f20\u6587\u4ef6\uff0c\u4f7f\u7528\u5173\u952e\u4ea7\u54c1\u529f\u80fd\u7b49\u3002\u6d4b\u91cf\u4fdd\u7559\u7387\u662f\u4e86\u89e3\u4ea7\u54c1\u957f\u671f\u5b9e\u7528\u6027\u7684\u7edd\u4f73\u65b9\u6cd5\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"conversion-rate\"><span id=\"4-%e8%bd%ac%e6%8d%a2%e7%8e%87\">4.\u8f6c\u6362\u7387<\/span><\/h3>\n\n\n\n<p>\u8f6c\u5316\u7387\u8861\u91cf\u7684\u662f\u6267\u884c\u6240\u9700\u64cd\u4f5c\u7684\u7528\u6237\u6240\u5360\u7684\u767e\u5206\u6bd4\u3002\u6240\u9700\u7684\u64cd\u4f5c\u4e0e\u4ea7\u54c1\u76ee\u6807\u76f8\u5173\uff0c\u6db5\u76d6\u4ece\u5b8c\u6210\u6ce8\u518c\u8fc7\u7a0b\u5230\u8fdb\u884c\u8d2d\u4e70\u7684\u6240\u6709\u5185\u5bb9\u3002<\/p>\n\n\n\n<p><strong>\u91cd\u8981\u7684\u662f\u8981\u6ce8\u610f\u767e\u5206\u6bd4\u53ef\u80fd\u4f1a\u4ea7\u751f\u8bef\u5bfc\u3002<\/strong>\u4f8b\u5982\uff0c\u7531\u4e8e\u5e02\u573a\u8425\u9500\u6d3b\u52a8\uff0c\u7f51\u7ad9\u7684\u6d41\u91cf\u53ef\u80fd\u4f1a\u6fc0\u589e\u3002\u5373\u4f7f\u9500\u91cf\u589e\u52a0\uff0c\u7531\u4e8e\u6d41\u91cf\u589e\u52a0\uff0c\u7f51\u7ad9\u7684\u8f6c\u6362\u7387\u4e5f\u53ef\u80fd\u4e0b\u964d\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"error-rate\"><span id=\"5-%e9%94%99%e8%af%af%e7%8e%87\">5.\u9519\u8bef\u7387<\/span><\/h3>\n\n\n\n<p>\u9519\u8bef\u7387\u6807\u8bc6\u7528\u6237\u8f93\u5165\u7684\u9519\u8bef\u6761\u76ee\u7684\u767e\u5206\u6bd4\u3002\u5b83\u662f\u901a\u8fc7\u5c06\u9519\u8bef\u6570\u91cf\u9664\u4ee5\u5c1d\u8bd5\u6b21\u6570\u5f97\u51fa\u7684\u3002<strong>\u9ad8\u9519\u8bef\u7387\u8868\u793a\u53ef\u7528\u6027\u95ee\u9898\u3002<\/strong>\u4e0e\u5176\u4ed6UX\u6307\u6807\u4e00\u6837\uff0c\u5b9a\u4e49\u4ec0\u4e48\u662f\u9519\u8bef\u64cd\u4f5c\u4e5f\u81f3\u5173\u91cd\u8981\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"satisfaction\"><span id=\"6-%e6%bb%a1%e6%84%8f\">6.\u6ee1\u610f<\/span><\/h3>\n\n\n\n<p>\u5ba2\u6237\u6ee1\u610f\u5ea6\u53ef\u4ee5\u8861\u91cf\u7528\u6237\u7684\u6574\u4f53\u6ee1\u610f\u5ea6\uff0c\u5e76\u4e14\u53ef\u4ee5\u901a\u8fc7\u591a\u79cd\u65b9\u5f0f\u5bf9\u5176\u8fdb\u884c\u8ddf\u8e2a\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u6ee1\u610f\u5ea6\u8c03\u67e5\uff1a<\/strong>\u8c03\u67e5\u4f7f\u516c\u53f8\u53ef\u4ee5\u5411\u5ba2\u6237\u63d0\u51fa\u8861\u91cf\u5176\u5e78\u798f\u611f\u7684\u95ee\u9898\u3002<\/li><li><strong>CSAT\uff08\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u5206\uff09\uff1a<\/strong>\u5728\u8c03\u67e5\u7ed3\u675f\u65f6\uff0c\u8bb8\u591a\u516c\u53f8\u901a\u8fc7\u8981\u6c42\u5ba2\u6237\u4ee51-5\u7684\u6574\u4f53\u8bc4\u5206\u6765\u8bc4\u4ef7\u4ed6\u4eec\u7684\u603b\u4f53\u6ee1\u610f\u5ea6\uff0c\u4ece\u800c\u83b7\u5f97\u6b64\u8bc4\u5206\u3002<\/li><li><strong>NPS\uff08\u51c0\u53d1\u8d77\u4eba\u5f97\u5206\uff09\uff1a<\/strong>&nbsp;NPS\u662f\u901a\u8fc7\u8be2\u95ee\u7528\u6237\u63a8\u83501\u523010\u7684\u54c1\u724c\u6216\u4ea7\u54c1\u7684\u53ef\u80fd\u6027\u6765\u8ba1\u7b97\u7684\u3002<\/li><li><strong>CES\uff08\u5ba2\u6237\u5de5\u4f5c\u91cf\u5f97\u5206\uff09\uff1a<\/strong>&nbsp;CES\u662f\u901a\u8fc7\u8981\u6c42\u7528\u6237\u5bf9\u4ed6\u4eec\u7684\u5de5\u4f5c\u91cf\u7b49\u7ea7\u8fdb\u884c\u8bc4\u4f30\u800c\u5f97\u51fa\u7684\u3002\u4f8b\u5982\uff0c\u201c\u4ece\u6781\u5ea6\u5bb9\u6613\u5230\u6781\u5ea6\u56f0\u96be\uff0c\u60a8\u5982\u4f55\u8bc4\u4ef7\u81ea\u5df1\u7684\u4f53\u9a8c\uff1f\u201d<\/li><li><strong>\u793e\u4ea4\u5a92\u4f53\u76d1\u63a7\uff1a<\/strong>\u63d0\u53ca\u548cGoogle\u63d0\u9192\u4e4b\u7c7b\u7684\u5de5\u5177\u4f7f\u516c\u53f8\u53ef\u4ee5\u5728\u793e\u4ea4\u5e73\u53f0\uff0c\u535a\u5ba2\u548c\u8bc4\u8bba\u7f51\u7ad9\u4e0a\u67e5\u770b\u4eba\u4eec\u5bf9\u6b64\u7684\u8bc4\u8bba\u3002<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"591\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11272 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  data-pk-src=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-1024x591.jpg\"  data-pk-srcset=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-1024x591.jpg 1024w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-300x173.jpg 300w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-768x443.jpg 768w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-1536x886.jpg 1536w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-380x219.jpg 380w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-550x317.jpg 550w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-800x462.jpg 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-1160x669.jpg 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-760x438.jpg 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-1100x635.jpg 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804-600x346.jpg 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882500336-2bbe486c84ecea2aa7dd1031d751c804.jpg 1560w\" ><figcaption>\u901a\u8fc7\u76d1\u89c6\u793e\u4ea4\u5a92\u4f53\uff0c\u516c\u53f8\u53ef\u4ee5\u8bbf\u95ee\u672a\u7ecf\u8fc7\u6ee4\u7684\u7528\u6237\u60c5\u7eea\u3002\uff08<a rel=\"noreferrer noopener\" href=\"https:\/\/unsplash.com\/@konkarampelas\" target=\"_blank\">Kon Karampelas<\/a>\uff09<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"heuristic-evaluation\"><span id=\"7-%e5%90%af%e5%8f%91%e5%bc%8f%e8%af%84%e4%bc%b0\">7.\u542f\u53d1\u5f0f\u8bc4\u4f30<\/span><\/h3>\n\n\n\n<p>\u542f\u53d1\u5f0f\u662f\u9884\u5b9a\u4e49\u7684\u53ef\u7528\u6027\u539f\u5219\uff08\u7ecf\u9a8c\u7684\u7ecf\u9a8c\u6cd5\u5219\uff0c\u6807\u51c6\u548c\u7ea6\u5b9a\uff09\uff0c\u5df2\u5728\u5f88\u957f\u4e00\u6bb5\u65f6\u95f4\u5185\u8fdb\u884c\u4e86\u89c2\u5bdf\u548c\u6d4b\u8bd5\u3002<\/p>\n\n\n\n<p>\u901a\u8fc7\u542f\u53d1\u5f0f\u5206\u6790\uff0c\u4e13\u5bb6\u8bc4\u4f30\u4eba\u5458\u53ef\u4ee5\u786e\u5b9a\u6570\u5b57\u4ea7\u54c1\u7684\u53ef\u7528\u6027\u95ee\u9898\u5e76\u8bc4\u4f30\u5176\u4e25\u91cd\u6027\uff0c\u4ece\u800c\u4f7fUX\u8bbe\u8ba1\u4eba\u5458\u53ef\u4ee5\u5feb\u901f\u4e86\u89e3\u5e76\u89e3\u51b3\u7f3a\u70b9\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"722\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11274 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  data-pk-src=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-1024x722.png\"  data-pk-srcset=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-1024x722.png 1024w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-300x212.png 300w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-768x542.png 768w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-1536x1083.png 1536w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-380x268.png 380w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-550x388.png 550w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-800x564.png 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-1160x818.png 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-760x536.png 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-1100x776.png 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b-600x423.png 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882512289-af92521cc3eaad8abde2d82bdcd5714b.png 1560w\" ><figcaption><a rel=\"noreferrer noopener\" href=\"https:\/\/uxmag.com\/contributors\/susan-weinschenk-ph-d\" target=\"_blank\">Susan Weinschenk<\/a>\u548c<a rel=\"noreferrer noopener\" href=\"https:\/\/www.linkedin.com\/in\/deanbarker\" target=\"_blank\">Dean Barker<\/a>\uff08Weinschenk\u548cBarker\uff0c2000\u5e74\uff09\u4ece\u8bb8\u591a\u6765\u6e90\uff08\u5305\u62ec<a rel=\"noreferrer noopener\" href=\"https:\/\/www.nngroup.com\/articles\/ten-usability-heuristics\" target=\"_blank\">Nielsen<\/a>\uff0cApple\u548cMicrosoft\uff09\u7814\u7a76\u4e86\u53ef\u7528\u6027\u51c6\u5219\u548c\u542f\u53d1\u5f0f\u65b9\u6cd5\uff0c\u5e76\u751f\u6210\u4e86\u8fd920\u79cd\u53ef\u7528\u6027\u542f\u53d1\u5f0f\u65b9\u6cd5\u3002<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quantifying-the-user-experience\"><span id=\"%e9%87%8f%e5%8c%96%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c\">\u91cf\u5316\u7528\u6237\u4f53\u9a8c<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-aarrr-framework\"><span id=\"aarrr%e6%a1%86%e6%9e%b6\">AARRR\u6846\u67b6<\/span><\/h3>\n\n\n\n<p>AARRR\u6846\u67b6\u521b\u5efa\u4e8e2007\u5e74\uff0c\u4e13\u6ce8\u4e8e\u516c\u53f8\u53d1\u5c55\u3002\u5b83\u76d1\u89c6\u516c\u53f8\u7684\u5ba2\u6237\u751f\u547d\u5468\u671f\uff0c\u5e76\u5141\u8bb8\u8bbe\u8ba1\u4eba\u5458\u8ddf\u8e2a\u83b7\u53d6\uff0c\u6fc0\u6d3b\uff0c\u4fdd\u7559\uff0c\u63a8\u8350\u548c\u6536\u5165\uff08AARRR\uff09\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u83b7\u53d6<\/strong>\uff1a\u65b0\u7528\u6237\u901a\u8fc7\u4ec0\u4e48\u6e20\u9053\u6765\u8d2d\u4e70\u4ea7\u54c1\uff1f<\/li><li><strong>\u6fc0\u6d3b<\/strong>\uff1a\u6709\u591a\u5c11\u65b0\u7528\u6237\u62e5\u6709\u4ee4\u4eba\u6ee1\u610f\u7684\u521d\u59cb\u4f53\u9a8c\uff1f<\/li><li><strong>\u4fdd\u7559\u65f6\u95f4<\/strong>\uff1a\u968f\u7740\u65f6\u95f4\u7684\u6d41\u901d\uff0c\u7528\u6237\u662f\u5426\u4f1a\u7ee7\u7eed\u56de\u6765\uff1f<\/li><li><strong>\u63a8\u8350\u4eba<\/strong>\uff1a\u7528\u6237\u662f\u5426\u8db3\u591f\u559c\u6b22\u8be5\u4ea7\u54c1\u5e76\u5c06\u5176\u63a8\u8350\u7ed9\u4ed6\u4eec\u7684\u670b\u53cb\uff1f<\/li><li><strong>\u6536\u5165<\/strong>\uff1a\u53ef\u4ee5\u901a\u8fc7\u7528\u6237\u884c\u4e3a\u83b7\u5229\u5417\uff1f<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-rarra-framework\"><span id=\"rarra%e6%a1%86%e6%9e%b6\">RARRA\u6846\u67b6<\/span><\/h3>\n\n\n\n<p>RARRA\u6846\u67b6\u5b9e\u9645\u4e0a\u4e0eAARRR\u76f8\u540c\uff0c\u4f46\u662f\u7531\u4e8e\u6570\u5b57\u4ea7\u54c1\u4e4b\u95f4\u7684\u6fc0\u70c8\u7ade\u4e89\uff0c<strong>\u5b83\u4f18\u5148\u8003\u8651\u4fdd\u7559\u548c\u83b7\u53d6\u3002<\/strong>\u8fd9\u79cd\u60f3\u6cd5\u662f\uff0c\u5982\u679c\u5e94\u7528\u7a0b\u5e8f\u672a\u80fd\u7ed9\u4eba\u7559\u4e0b\u826f\u597d\u7684\u7b2c\u4e00\u5370\u8c61\uff0c\u90a3\u4e48\u7528\u6237\u53ef\u80fd\u6c38\u8fdc\u4e5f\u4e0d\u4f1a\u56de\u6765\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-customer-experience-index-cx-index\"><span id=\"%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e6%8c%87%e6%95%b0%ef%bc%88cx%e6%8c%87%e6%95%b0%ef%bc%89\">\u5ba2\u6237\u4f53\u9a8c\u6307\u6570\uff08CX\u6307\u6570\uff09<\/span><\/h3>\n\n\n\n<p>CX\u6307\u6570\u7531<a href=\"https:\/\/go.forrester.com\/blogs\/cx-index-2019-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">Forrester<\/a>\u4e8e2016\u5e74\u63a8\u51fa\uff0c\u7528\u4e8e\u76d1\u63a7\u54c1\u724c\u63a5\u89e6\u70b9\uff0c\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u4ee5\u53ca\u4e86\u89e3\u6bcf\u79cd\u63a5\u89e6\u70b9\u5982\u4f55\u5f71\u54cd\u6536\u5165\u3002\u8be5\u6846\u67b6\u6709\u4e24\u4e2a\u5173\u952e\u6307\u6807\uff1a<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>CSAT\uff08\u5ba2\u6237\u6ee1\u610f\u5ea6\uff09<\/li><li>NPS\uff08\u51c0\u53d1\u8d77\u4eba\u5f97\u5206\uff09<\/li><\/ol>\n\n\n\n<p><strong>\u968f\u7740\u516c\u53f8\u7684CX\u6307\u6570\u5f97\u5206\u589e\u52a0\uff0c\u5176\u8d62\u5f97\u548c\u7559\u4f4f\u5ba2\u6237\u7684\u80fd\u529b\u4e5f\u968f\u4e4b\u589e\u52a0\u3002<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"591\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11275 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  data-pk-src=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-1024x591.png\"  data-pk-srcset=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-1024x591.png 1024w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-300x173.png 300w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-768x443.png 768w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-1536x886.png 1536w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-380x219.png 380w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-550x317.png 550w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-800x462.png 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-1160x669.png 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-760x438.png 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-1100x635.png 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2-600x346.png 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882541261-2235a1cc6f494133586222dc194990a2.png 1560w\" ><figcaption>\u5ba2\u6237\u4f53\u9a8c\u6307\u6570\u3002<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"heart-by-google\"><span id=\"google%e7%9a%84heart\">Google\u7684HEART<\/span><\/h3>\n\n\n\n<p>2010\u5e74\uff0cGoogle\u7814\u7a76\u56e2\u961f\u5f00\u53d1\u4e86\u4e00\u4e2a<a href=\"https:\/\/www.interaction-design.org\/literature\/article\/google-s-heart-framework-for-measuring-ux\" target=\"_blank\" rel=\"noreferrer noopener\">\u6846\u67b6<\/a>\u6765\u8861\u91cf\u4ea7\u54c1\u548c\u529f\u80fd\u7684\u6210\u529f\u4e0e\u5426\u3002\u8be5\u6846\u67b6\u7684\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u7684\u5ea6\u91cf\u6807\u51c6\u5f62\u6210\u4e86\u4e00\u4e2a\u6613\u4e8e\u8bb0\u5fc6\u7684\u9996\u5b57\u6bcd\u7f29\u5199\u8bcd\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u5e78\u798f<\/strong>\uff1a\u4eba\u4eec\u5bf9\u4ea7\u54c1\u7684\u611f\u89c9\u5982\u4f55\uff1f\u4ed6\u4eec\u5bf9\u6b64\u7684\u6ee1\u610f\u7a0b\u5ea6\u5982\u4f55\uff1f<\/li><li><strong>\u53c2\u4e0e\u5ea6<\/strong>\uff1a\u4eba\u4eec\u9009\u62e9\u4e0e\u4ea7\u54c1\u4e92\u52a8\u7684\u9891\u7387\u548c\u9891\u7387\u662f\u591a\u5c11\uff1f<\/li><li><strong>\u91c7\u7528\u7387<\/strong>\uff1a\u5728\u7279\u5b9a\u65f6\u95f4\u5185\u83b7\u5f97\u4e86\u591a\u5c11\u65b0\u7528\u6237\uff1f<\/li><li><strong>\u4fdd\u7559\u65f6\u95f4<\/strong>\uff1a\u5728\u7279\u5b9a\u65f6\u95f4\u5185\u4fdd\u7559\u4e86\u591a\u5c11\u73b0\u6709\u7528\u6237\uff1f<\/li><li><strong>\u4efb\u52a1\u6210\u529f\u7387<\/strong>\uff1a\u6709\u591a\u5c11\u7528\u6237\u80fd\u591f\u6210\u529f\u5b8c\u6210\u4efb\u52a1\uff1f<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img  loading=\"lazy\"  decoding=\"async\"  width=\"1024\"  height=\"591\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"\"  class=\"wp-image-11276 pk-lazyload\"  data-pk-sizes=\"auto\"  data-ls-sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"  data-pk-src=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-1024x591.png\"  data-pk-srcset=\"https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-1024x591.png 1024w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-300x173.png 300w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-768x443.png 768w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-1536x886.png 1536w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-380x219.png 380w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-550x317.png 550w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-800x462.png 800w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-1160x669.png 1160w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-760x438.png 760w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-1100x635.png 1100w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535-600x346.png 600w, https:\/\/uesdtofile.uesdto.com\/wp-content\/uploads\/2021\/05\/image-1591882554036-350924492421a4a24c6fc977c97d7535.png 1560w\" ><figcaption>\u5bf9\u4e8eHEART\u6846\u67b6\u4e2d\u7684\u6bcf\u4e2a\u7c7b\u522b\uff0c\u5fc5\u987b\u6709\u660e\u786e\u5b9a\u4e49\u7684\u76ee\u6807\uff0c\u4fe1\u53f7\u548c\u6307\u6807\u3002<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"measuring-the-user-experience-makes-a-difference\"><span id=\"%e8%a1%a1%e9%87%8f%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e4%bc%9a%e6%9c%89%e6%89%80%e4%bd%9c%e4%b8%ba\">\u8861\u91cf\u7528\u6237\u4f53\u9a8c\u4f1a\u6709\u6240\u4f5c\u4e3a<\/span><\/h2>\n\n\n\n<p>UX\u6307\u6807\u63d0\u4f9b\u7684\u6570\u636e\u4f7f\u8bbe\u8ba1\u4eba\u5458\u80fd\u591f\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u6d4b\u91cf\u548c\u6bd4\u8f83\u6570\u5b57\u4ea7\u54c1\u7684\u53ef\u7528\u6027\u3002\u5b83\u4eec\u63ed\u793a\u4e86\u9700\u8981\u6539\u8fdb\u7684\u4ea7\u54c1\u9886\u57df\uff0c\u5e76\u5e2e\u52a9\u8bbe\u8ba1\u5e08\u6839\u636e\u8bc1\u636e\u800c\u4e0d\u662f\u89c2\u70b9\u6765\u8bc4\u4f30\u51b3\u7b56\u3002<\/p>\n\n\n\n<p><strong>\u50cf\u6240\u6709\u5de5\u5177\u4e00\u6837\uff0c\u5ea6\u91cf\u548c\u6846\u67b6\u5e94\u5728\u6b63\u786e\u7684\u4e0a\u4e0b\u6587\u4e2d\u4f7f\u7528\u3002<\/strong>&nbsp;<a href=\"https:\/\/www.toptal.com\/designers\/web-ux\" target=\"_blank\" rel=\"noreferrer 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